Turn visual plans into real workflows. The way new teams work

Let's begin with something light: In a recent interview, CEO Mani Vembu shares how we prioritise innovation, talent-building, and long-term growth over market pressure. He emphasises staying private and how it helps with R&D investment, resulting in solid software creation.

On the innovation front, we're happy to introduce Vani, an intelligent visual collaboration platform that empowers teams to visualise, collaborate, and execute ideas on an infinite canvas with flowcharts, diagrams, built-in video calls, and more.

Moving on to the highlight of the month—our partnership with Mercedes-Benz India. Together, we've developed SKYLine, a new dealer management system built on Zoho CRM and implemented by the Zoho Enterprise Business Solutions team. This decentralised DMS is redefining customer experience operations across their nationwide dealership network in India, offering real-time analytics and seamless HQ integration. We're humbled by the enthusiastic response from their CEO.

Last but not least: a moment of pride for our WorkDrive team. Zoho WorkDrive has been named a Champion in SoftwareReviews' Emotional Footprint for the third year in a row, in the Document Management category! Explore WorkDrive and see why users love it.

Keep on scrolling to read product news, dig deep, and see how Zoho can enhance your workday life.

Zoholics Singapore roundup

Before the doors opened on November 6, the team was already hard at work, packing giveaways late into the night, running sound checks, and setting up the Zoho Backstage check-in portal to make sure every attendee’s first touchpoint was smooth.

For a tech company like Zoho, these moments matter. They show how our products and our people come together to create an experience that’s simple, reliable, and human. Zoholics isn’t just a product showcase; it’s a reminder that thoughtful technology brings people together, both on and off the screen. Revisit what happened on the day here.

Zoho on the ground: Highlights from the AI Asia Summit, Sri Lanka

We kicked off the first session of the summit with a curious line: “AI is a little like seafood.” Strange at first, but it was an effective, localised opening.

Just like seafood, AI is everywhere, and everyone prepares it differently. Some are still figuring out recipes, while others are already serving up bold, new flavours—but eventually, what matters is how it tastes to those it's being served to. That's why Zoho's approach remains grounded in practical, people-first, context-aware intelligence.

Zoho's unique position with its platform as an enabler helps deepen our AI work. We've made progress from traditional ML capabilities in Zia like statistical anomaly detection, forecasting, and recommendations towards a richer LLM-powered experience. We are now able to work with unstructured data such as recordings and meta information, strengthening the unified SaaS ecosystem that underpins our platform.

One of the biggest challenges discussed was the fragmented nature of SaaS. Deploying AI across disparate tools often requires building multiple custom bridges. With Zoho MCP, we’re simplifying that. MCP provides a standardised, secure interface that lets external databases, code repositories, and business tools expose their capabilities to an LLM, help the model access real-time information, and execute specific tasks safely, consistently, and across platforms.

For a closer look at what happened at the AI Asia Summit, check out this post.

Local webinars

(Singapore edition) Transform your CRM into a hub for every team

(Philippines edition) Contextual communication & collaboration with Zoho Workplace

AI in action across Zoho

Ever had trouble with your bot reading between the lines? That's why SalesIQ introduced AI filters in Criteria Router: so the bot can detect sentiment, intent, and context to decide what to show next, creating personalised conversations while also routing them to the right team for faster resolutions.

Zoho Sign's AI assistant has taken it up a notch. It can now identify obligations, suggest missing clauses, flag potential risks, highlight meta details, track milestones, and simplify legal language!

The next wave of smart payment and smart support

Zoho Payments enters its next phase with new POS devices for in-person payments, payouts for payroll, Axis Bank Connected Banking, and Banking Connect, redefining net banking for businesses.

Meanwhile, the Zoho Desk Autumn '25 release brings AI to its core, elevating automation, employee self-service, and mobile support for experiences that keep customers coming back!

Clear the clutter with integrated apps

Looking for a seamless flow from lead to ledger? With the Zoho Forms x Zoho Books integration, users can add customers and vendors or create custom module entries in Zoho Books directly from their form submission.

On top of that, users can now enjoy hassle-free connections to over 8,000 apps because Zoho Tables is now on Zapier! Automate data flows, trigger actions, and sync your entire tool stack, connecting workflows across multiple tools with ease.

And if you use webinars, here's something for you: the Zoho Webinar x HubSpot integration now syncs registrant and attendee details directly into HubSpot CRM, creating a centralised repository of contacts enriched with timeline events and engagement metrics.

Automate mundane tasks

Zoho Writer's label templates help you create and print personalised, professional labels effortlessly. Choose from preset layouts or create your own for mailing, packaging, or product labelling.

Holiday season coming up? Well, users can now manage leave and team availability directly from their calendars! Collaboration and HR tools have now been bridged to simplify scheduling for hybrid teams.

And it's time to wrap up this edition with something special: We're offering Wallet credits to elevate your overall experience with us—now's the perfect time to redeem them and get access to our extensive suite of apps. Have a question? Just reply, and we'll get back to you in a blink. See you soon! 👋

And, that’s a wrap for now! Go ahead and give these updates a spin, we’d love to know what you think. Just drop us a note, we’re always listening.

Until next time,

Nicholas Koh at Zoho