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The CRM Digest |
Hello there! |
Welcome to your monthly Zoho CRM Digest—your go-to summary of the latest updates, product improvements, and stories from businesses using Zoho CRM to drive growth. |
 | Stay ahead: CRM updates you need | |
Major product enhancements |
Rich text notes and layout improvements |
Notes now support rich text formatting (bold, lists, links, and more), making collaboration clearer and cleaner. Layouts also adjust dynamically when fields are resized or reorganized. |
Enhanced CPQ and quoting experience |
 | Dynamic actions in the Product Configurator now support multiple base products. | | You can clone price and configurator rules to simplify quote setup and save time. | |
Start upskilling today with Zoho and Coursera |
The world of sales is evolving fast—and we're making it easier for you to stay ahead. We're happy to introduce the Zoho Sales Representative Professional Certificate Program, in collaboration with Coursera. |
This comprehensive learning path covers everything from foundational sales concepts to negotiation and closing techniques. Whether you're new to sales or looking to sharpen your skills, this course helps you level up your career—the smart way. |
Enroll now: Zoho Sales Certificate Program |
 | Customer Spotlight | |
 | PandaPay Levels Up Merchant Experience with Zoho CRM | PandaPay transformed its operations with Zoho CRM, enabling automated onboarding and integrated workflows. This reduced new-hire ramp time by 75% and lowered merchant attrition below industry norms. Read the full story | | |
 | Arctic Spas: 90% faster approvals with Canvas and CRM | Arctic Spas, a spa manufacturer and retailer in Canada, leveraged Zoho Canvas to optimize their approval workflows. By customizing record views and focusing key info front and center, they slashed their dealer approval time by 90%. Read the full story | | |
Have a Zoho CRM success story?
Share it with us. |
Making headlines |
Mercedes-Benz India Limited launches SKYLine DMS with Zoho partnership |
We're thrilled to announce the launch of SKYLine, the new dealer management system (DMS) developed in Zoho CRM for Mercedes-Benz India Limited (MBIL). This innovative solution enhances post-sales processes and customer service across all MBIL dealerships in India. |
SKYLine's decentralized architecture allows each dealer to operate independently while integrating seamlessly with legacy HQ systems. Extensive user testing and training ensure strong adoption and improved customer experiences. |
For more information, check out the articles below: |
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Keep exploring |
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Best regards, |
Julia Edwards |
Product Marketing |
The Zoho CRM Team |
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