Integration Spotlight

Remote Audio for macOS

Need to hear what’s playing on a remote Mac? Now you can! With Remote Audio for macOS 13.0+, technicians can hear live device audio-making troubleshooting faster and more effective.

User Login History in Device Activity

Zoho Assist previously displayed only the currently logged-in user. Now you can view the complete history of user logins for that device-helping admins strengthen auditing and improve security monitoring.

Diagnostic Tools in the native viewer

Similar to the web-based client, you can now directly access essential diagnostic tools like Task Manager, Command Prompt, Registry Editor, and more when connecting from a Windows pc using the native viewer.

MacOS Remote Audio Support

With Zoho Assist’s new Remote Audio for MacOS devices running MacOS 13.0 and above. You can now listen to the sound playing on the remote Mac device during a support session. Simply start a session, click Enable Remote Audio, and hear the Mac’s audio in real time—making troubleshooting smoother, clearer, and more effective for technicians.

Department group export

Technicians can now export user lists specific to their departments using filters. This allows for targeted exports of technician data to reduce clutter and improve efficiency. The exported files can be downloaded in CSV or PDF formats, making it easy to store, share, or review department-wise technician information when needed.

iOS – Picture-in-picture (PiP) support

Zoho Assist now supports picture-in-picture mode on iOS. When the app is minimized, a floating window remains visible, and the session stays active. This enhances collaboration and ensures that the technician can continue monitoring the user's device while multitasking as needed to troubleshoot issues or provide support.

Android & iOS – On-demand session recording

Mobile apps now support both automatic and on-demand session recording. Automatic mode starts recording when a session begins, while on-demand allows the primary technician to start, pause, or resume recording manually. The UI has been upgraded for both the agent and viewer apps to ensure smooth handling and consistent session tracking.

Virtual Monitor

Technicians assisting headless or single-monitor devices can now add a virtual display. This feature enhances resolution up to 2K to provide sharper visuals and improved troubleshooting for a smoother, clearer remote access experience even in complex setups.

“Zoho Assist has been a game changer for us. With its simplicity and powerful features, we’re able to manage devices seamlessly and provide faster, more efficient IT support.”

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