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| Quarterly Newsletter |
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| July 2025 Welcome to the Q2 edition of Assist Chronicles! We’re back with the latest from Zoho Assist. This quarter’s newsletter brings you up to speed on our newest features, recent enhancements, and upcoming events you won’t want to miss. Get ready to explore what’s new and stay ahead with all things remote support. Let’s dive into the updates! | |
| What's new? | | Here's a quick update of the new features: | | | | | | | Move devices across departments—no group needed The list of devices configured for unattended access will be displayed here. You can now move unattended access devices between departments without adding them to a group. Just ungroup the device or create a new group if needed. | | | | | | Linux: Advanced session audit Track clipboard usage, active window changes, and process activity during screen sharing sessions. Stay informed with detailed event logs for every Linux session. | | | | | | On-demand session recording Manually start recording remote support sessions whenever you need to—ideal for audits, analysis, or training. Recordings are processed automatically and can be downloaded or deleted anytime. | | | | | | Seamless gesture experience on Android Technician App We’ve enhanced gesture control to offer a smoother, more consistent experience across touch, trackpad, and mousepad inputs—now all aligned to a unified interaction model. | | | | | | iOS Technician – External Technician Support Technicians can now invite external experts from outside their organization to join a remote session. Simply enter the external technician’s email address to send an invitation instantly. Enables faster issue resolution through real-time collaboration with third-party specialists. | | | | | | Customer plugin bulk deployment for seamless remote support Easily deploy the Zoho Assist customer plugin across multiple macOS devices to enable seamless remote support. Once installed, end users can quickly join remote sessions for secure and efficient IT support. | | | | | | | | Some major enhancements:  | Unattended Access – Group Management Enhancements | | | Native Viewer – Renderer Optimization | | | iOS Video Streaming – Performance Optimized | | | | | |
| | | | Remote IT Solutions for designers, artists, and filmmakers Read blog post | | | |
| Beyond passwords: Is MFA enough for remote support security? Read blog post | | | | | |
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| Recap from our gallery | | From engaging conversations to live product demos, the Zoho Assist team had an incredible time connecting with customers at Zoholics US. Take a look at some of our favorite highlights from the event! | | | | |  |  | | |
| What's trending on our LinkedIn? |  |  | |
| | | FREE WEBINAR Join our free training that will help you explore Zoho Assist features in detail and provide tips for effective troubleshooting. | | Register now | | | |
| Driving daily enhancements for better work experiences | | | | | |  | | "Zoho Assist is a compact, intuitive tool with all the necessary features for efficient remote support." Sunkara Suman Kumar Tower Leader | | TCS | |  | | "Zoho Assist is a very flexible tool—we use it across multiple platforms via browser and native installs. It’s seamless, secure, and has boosted our productivity by over 20%." Tapas Ranjan Tripathy Technical Lead | | Tech Mahindra | |  | | "Zoho Assist ticked all our boxes in terms of feature completeness. Zoho Assist has transformed how we manage remote IT support, making it more efficient and secure. The reduction in time spent on diagnostics and troubleshooting has been incredible, and we are confident that it will continue to meet our needs as we expand." Thomas Lennon IT Operations Team Leader | | Bega Valley Shire Council | | | | |
| | | That’s it for this edition! We’ve got some exciting things coming up, and we’re looking forward to sharing them with you. Stay tuned for more updates in the next quarter. | | Warm regards, SteffiProduct Marketer, Zoho Assist | | | | | | Connect with us through forums | | | | © 2025 Zoho Corp | | |
